Next visitInstallation booked
ConfirmedTuesday 18 August08:30–12:3014 Rowan CloseBradford-on-Avon
Fusilair customer portal
Every quote, visit and certificate. One secure account.
From the first price to the fifth annual service, your Fusilair account keeps the people, equipment and paperwork around your property connected.
Already a Fusilair customer? Use the same email address we have for you and we’ll connect your records.
Good morning
Welcome, Sarah
Your home comfort records are up to date.
Accepted quoteQT-2026-0148
Registered equipment2 Mitsubishi units
Labour coverActive to Aug 2027
Illustrative account shown with fictional names, addresses and records.
The useful kind of organised
Everything about the system in your building, not just an invoice.
One living record replaces scattered PDFs, old email threads and uncertainty about what happened last time.
Know exactly what you own
See the make, model, serial number, location and commissioning date for each system, with manufacturer and Fusilair labour cover shown separately.
Study · indoor unit
Mitsubishi ElectricMSZ-AY25VGK
- Serial
- 5K208945
- Installed
- 18 Aug 2026
Labour coverActive
Paperwork that stays findable
Keep quotations, signed agreements and completion records connected to the right property and job.
- Commissioning certificateCC-2026-0087
- Signed installation contractQT-2026-0148
One timeline, however long the relationship
Quote accepted2 August · 16:32
Installation completed18 August · 15:46
Annual service due18 August 2027
Quotations Signed contracts Planned visits Job updates Equipment records Warranty dates Certificates Service history Callouts Support messages Quotations Signed contracts Planned visits Job updates Equipment records Warranty dates Certificates Service history Callouts Support messages
Built around the lifetime of your equipment
A portal account means the next engineer sees the same history you do: what was quoted, which unit was fitted, when it was serviced, what is still covered and what needs to happen next.
Secure, customer-specific accessYou only see records connected to your account.
Fewer missed datesProposals, reminders and updates stay visible.
Context in every conversationJobs, equipment and support stay linked.
A complete customer journey
From “send me a quote” to every future service.
Follow Sarah Bennett’s fictional home installation account through the moments that matter. Each screen uses the same language and structure as Fusilair OS.
SB
Sarah Bennett14 Rowan Close
Bradford-on-Avon, Wiltshire
BA15 1LY
Bradford-on-Avon, Wiltshire
BA15 1LY
01
Review a clear quotation
Sarah opens one itemised price, downloads the branded PDF and accepts without searching through an email chain.
Acceptance and the signed contract stay attached to QT-2026-0148.Your quotation
Ready to reviewHome air conditioning
QT-2026-0148£4,968.00including VAT
2 × Mitsubishi Electric wall-mounted systems£3,740
Installation, commissioning and handover£400
02
Agree the date, then follow the work
A proposed visit arrives in the account. Sarah confirms it, sees the arrival window and adds an access note for the engineer.
The portal keeps JB-2026-0094 and every status change in one timeline.JB-2026-0094
BookedHome AC installation
Quote accepted Date confirmed InstallationHandover
Confirmed works dateTuesday 18 August 2026Arriving between 08:30 and 09:00
“Please use the side gate. The study is the first room on the left.”
03
Receive a proper digital handover
After commissioning, each unit has its own model, serial number, site, warranty dates and related completion paperwork.
Annual Fusilair servicing can extend eligible labour cover by 12 months, up to five years total.Equipment & documents
In warrantyStudy wall unit
- Manufacturer
- Mitsubishi Electric
- Model
- MSZ-AY25VGK
- Serial number
- 5K208945
- Commissioned
- 18 Aug 2026
Fusilair labour coverActive until 18 August 202711 months left
Commissioning certificateCC-2026-0087 · PDF
04
Get help with the context already attached
For a question or breakdown, the support conversation sits beside the customer, site and equipment record—so nobody starts from zero.
The commercial example shows a fictional urgent callout for Daniel Foster in Trowbridge.Urgent callout
Engineer assignedCold-room temperature alarm
DF
Daniel FosterThe Copper Kettle Kitchen Ltd · Unit 4, Brookside Trade Park, Trowbridge, BA14 8NY
Cold room is reading 9°C and the alarm has returned after a reset.
07:42Thanks Daniel. Keep the door closed. Jamie has been assigned and is 24 minutes away.
Fusilair · 07:47CA-2026-0214Jamie Walsh is on the way
ETA 08:15Made for homes and businesses
One account can follow one room—or every cold room across every site.
Homeowners
A clear home handover
Keep the quote, appointment, installed systems and warranty position together for the life of your air conditioning.
Sarah Bennett · Bradford-on-AvonBusinesses
Sites, assets and callouts
Give facilities teams a useful view across planned maintenance, repairs and every registered unit.
Daniel Foster · TrowbridgeHospitality
Faster breakdown context
When uptime matters, the equipment and earlier service history are already attached to the conversation.
The Copper Kettle Kitchen LtdMaintenance
Service history that earns its keep
Track completed annual services, the next due date and eligible extensions to Fusilair labour cover.
Planned and reactive workThe people, addresses, job numbers and account records on this page are fictional examples created to demonstrate the customer experience.
Your Fusilair record starts here
Give every system a history you can actually use.
Sign in if you already have an account, or create one with the email address you use with Fusilair.